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This page also contains : Shipping Information : Privacy Policy : Logo Usage Policy : Please scroll down to read.

Return Policy

We offer apparel from over 20 manufacturers. In most cases your product will ship directly from the manufacturer if we are not decorating it. This allows us to offer over 800 different clothing items, all Made in the USA.

Our main business is Promotional Marketing and selling decorated clothing. We have agreements with all of our manufacturers allowing us to sell individually in small quantities blank clothing. We recognize that you want access to clothing that is not imported. In return for the manufacturers allowing us to sell individually, we can not return single items in most cases to them. This means when we accept your return, we keep it and must try to resell it.

Please note the return policy for items ordered that are the wrong size. Please call or e-mail us if you are concerned about size issues prior to ordering. Help us keep returns to a minimum and we will help you by offering more and more items to choose from. We have many other items we will be adding to the stores over the next few months.

We stand behind the quality of every product sold. Each and every item is carefully hand checked before it is shipped to you.

We cannot issue any refunds or exchanges for the return of

  • Any item that is returned more than 30 days after delivery
  • Any item that is not in its original condition, is damaged, or is missing parts.
  • Any item that has been washed

 

Wrong Size
You may return items sold (Excluding personalized items) by Full Moon Rising, Inc within 30 days of delivery (less shipping and insurance)(There may be a restocking fee also, this is manufacturer dependent.). You are responsible for all shipping charges on exchanges.

 

Embroidery
We make every effort to follow your personalization directions correctly. If a mistake occurs, we will repair or replace the item that was personalized at no charge. If you received the item and noticed that you made a spelling mistake, please contact us and we will re-embroider the item for a nominal charge if we are able, plus shipping. If you inform us of a spelling mistake before we embroider the item, we will make the change at no charge.

 

Errors and Defects
If the return is a result of an error made on your order or a product defect, we will repair or replace the item at no cost to you.

 

Procedure
To return an item ordered from any store operated by Full Moon Rising, Inc. please contact Customer Service at CustomerService@FMRInc.org or call Customer Service at 630-513-8728 for specific instructions. The return location may vary, and will require a return authorization number.

 

Steps to return an item.

Contact us as specified above to initiate the process. We will need the following information to process your return.

  • The original invoice Number
  • The item style number, size and color you wish to return.
  • The reason for the return.

We will issue a return authorization number, and send you a confirmation e-mail.

The confirmation e-mail will contain the following:

  • The address to return the item to.
  • The Return Authorization Number.
  • A convenient link for you to click on to reorder the item in the correct size or color.
  • A code to enter during checkout that will deduct the in store credit from your order. The in store credit will equal the cost of the item you are returning, unless you ask us to provide a prepaid shipping label.

You will then ship the item to the location specified in the e-mail. We can prepare and e-mail you a prepaid return label which you would tape to the box and drop at any location that accepts UPS packages. (UPS Store, most Pack and Ship type stores, Office Depot, etc.) We will deduct the cost of the shipping from your credit. The cost to you is the same, but this may be more convenient for you.

In the confirmation e-mail there will be a convenient link to the item your purchased and wish to exchange. Clicking on the link will take you back to the store where you can order the size you need or you can apply the credit to a different item if you choose. It is up to you how to use your store credit, we do not require you to get the same item you returned.

During check out you will enter the code we give you which will apply the store credit you have to the current order you are placing.

When we receive your return, we will process the exchange and ship your new item to you promptly.

We value your business, and always strive to exceed your expectations. Please let us know if you are not completely satisfied so that we may have an opportunity to ensure your complete satisfaction.

 

Order Cancellation Policy

We understand that circumstances may arise that will require you to cancel an order. A cancellation fee may be charged if the cancellation is not received before production has begun.

If the order is in production it may not be possible to cancel the order. We will do everything we can to accommodate your request, but can not guarantee that we will be able to cancel any order once it is placed.

Shipping Information

Shipping costs have risen considerably due to the cost of fuel. UPS now has not only a fuel surcharge, but a delivery area surcharge, and they charge more for residential delivery than commercial. The delivery area surcharge does not apply to all locations, the fuel surcharge does.

We hope this explains a little about your shipping fees and why they might vary, or seem higher than you expected.

If you are shopping online, then your shipping will be calculated via a live connection to the UPS web server, or the United States Postal Service web server if you are shipping outside the continental United States. All rates are based on the zip code you enter as the shipment destination.

 

Blank Clothing will ship within 1-7 days, unless it is on back order. We do not stock clothing normally unless prior arrangements have been made for a fulfillment program. We offer a very wide range of clothing, and work directly with the manufacturer.

 

Decorated Clothing will take 2-4 weeks for delivery. We offer the unique ability to decorate and customize your clothing in many ways, and with no minimums. To deliver a quality custom product takes time, if you need it sooner please see the info on Rush ORders below.

 

Rush Orders: If you have a specific event and need your item sooner, please make a note on the order in the comments, include the date you need the item by and we will contact you to verify your order and confirm whether or not we can make the deadline. You may also contact us prior to placing the order to see if it is possible for us to meet your deadline. We are very good at meeting deadlines and can sometimes make what seems impossible happen for you. A rush order charge may apply, this is dependant on whether or not the supplier charges a rush fee, or if expedited shipping is required. You will be notifed of any rush fees prior to processing your order.

Privacy Policy

This is the web site of Full Moon Rising, Inc.

Our postal address is 
2833 Overbeck Lane
West Chicago, IL 60185

We can be reached via e-mail at CustomerService@FMRInc.org
or you can reach us by telephone at 630-513-8728

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor and .

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, alert visitors to new areas that we think might be of interest to them when they return to our site.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by writing to us at the above address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically, we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number, writing to us at the above address.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them , a description of information that we maintain about them.

Consumers can access this information by write to us at the above address, writing to us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, transaction information, communications that the consumer/visitor has directed to the site.

Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site and When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server ..

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.

Logo Usage Policy

We assume that submitted artwork is in full compliance with laws governing copyrights and trademarks. Customers agree to hold Full Moon Rising, Inc. (FMR Inc.) and the Web Stores operated by FMR Inc. harmless for any damages and or costs arising under these laws as a consequence of our use of the artwork.

IMPRINTS, LOGOS OR TRADEMARKS DISPLAYED ON PRODUCTS on this web site are solely for the purpose of showing imprinting capabilities on these products.

They are not intended to reflect or imply endorsement of the products by the companies the imprints represent and are not available for sale to anyone other than the parties expressly authorized by the owner of such design. Full Moon Rising, Inc. and the web stores operated by FMR Inc. do not endorse any goods, services, companies, manufacturers or their agents and representatives.